![]() ![]() Check that you have the latest software on your Mac or Windows PC.Restart your child's iPhone, iPad or iPod touch.If your child does not use a lockscreen passcode, you can skip this step. Navigate to Touch ID and Passcode, Face ID and Passcode, or simply Passcode > Allow Access When Locked > enable USB Accessories or simply Accessories. Unplug your child's device, and open their Settings app.Unplug all USB accessories from your computer except for the child's device.If you see a Trust this Computer message, unlock the device and tap Trust.Make sure your child's iOS device is turned on, unlocked and on the Home Screen.After each step, refresh your Bark dashboard to see if the child's device is detected over USB by Bark. If you notice that your child's iOS device is not being detected over USB, check out our troubleshooting solutions below. ![]() ![]() If it did find the device over USB, it would look like this:.You plug in your child's iOS device into your computer, yet it does not show a green USB symbol ( ) under the child's Monitoring > iOS device in your dashboard.You plug in your child's iOS device into your computer, Bark scans for devices, and after it stops scanning for devices, that particular iOS device does not display in the list of devices.This article discusses solutions for when your child's iOS device is not being recognized when plugged into the computer. ![]()
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